Returns Policy
We very much hope you will be happy with your products, however, we do understand that items sometimes need to be returned. We've made our returns process clear and easy to follow. If for any reason you are dissatisfied with your product, you must let us know within 14 days after delivery, known as your "cooling off period".
Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts Regulations 2013' and forms part of our Terms and Conditions of Sales. If you have any specific queries regarding our returns policy, please email [email protected].
To learn more about returns, please select the box that applies to you based on the duration since delivery and the condition of the goods.
Purchased in store
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Unwanted returns can be returned in-store within 30 days of purchase for a full refund, providing they are unopened and in the same condition as they left the shop.
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Faulty products can be returned in-store within 12 months of purchase for a repair or replacement.
14 days or less
A full product refund OR an exchange of equal value is guaranteed for returns unopened and as new.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request a return within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'as new'?
- The goods are unopened
- The goods have not been used
- The goods are unmarked
- The goods are in fully resellable condition
What will I get refunded?
- The original full value of the goods returned
Will I get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased.
- Premium delivery costs will not be refunded.
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs.
If your goods are faulty or develop a fault within the first 14 days, please contact us immediately by using our contact form or sending us an email at [email protected]. In most cases, we will request photographic evidence of the fault.
- You can receive a replacement, a credit towards an alternative, or a full refund.
- If the product needs to be collected, we will arrange collection at no cost to you.
31 days to 6 months
Goods returned after 30 days but within 6 months can be exchanged or refunded at the original price, provided they are in "as new" condition.
The product must be unused and in its original packaging to qualify for an exchange or refund.
If your product becomes faulty after 14 days but within 6 months of purchase, you are entitled to a repair or replacement. If the item cannot be repaired, a full refund will be issued.
6 months or more
Unwanted returns of goods older than 6 months are not eligible for a full refund or exchange unless there is a manufacturing defect. The condition of the goods will be reviewed before acceptance.
If your product develops a fault after 6 months but within its warranty period, we will repair or replace the product as appropriate.
We can offer a 10-year guarantee on gardening products and a 1-year guarantee on electrical items. Should your product develop a fault from a manufacturing defect and NOT from general wear and tear, we will repair or replace the damaged part.
If your item should develop a fault within the warranty period, you are entitled to a replacement part or a replacement product should a replacement part not solve the fault. A partial refund may also be issued if mutually agreed to be the more appropriate solution.
Please contact us using our contact form or email us at [email protected] for more information on our warranty and replacement services.
None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.
The following applies to all returns:
1. When returning goods yourself, all goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend a tracked delivery service by a courier of your choice, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Should you request us to arrange the collection with one of our couriers, once the items have been collected by the courier the goods in transit will be our responsibility. Please note for this collection service on goods that are not faulty there is a £15 collection charge or £10 per box for multiple box consignments. This applies only to Mainland UK.
3. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items etc for that product).
4. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
5. All goods must be received within 14 working days of the return being accepted.
6. Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 14 days; return shipping is to be paid by the customer.
For the return of faulty goods, unless mutually agreed otherwise, we will arrange the collection with one of our couriers and the cost will be borne by us.