To The Manager
I recently phoned Golden Days to see if you had any dog chews of a particular kind in stock. I spoke to a lady called Rita who checked for me and put some away till I could call in for them. I explained to her I was having difficulty getting these chews. The next day she phoned me which was unexpected to say she had spoken to the pet face rep and she had asked them to send more chews with the next order. When they arrived she phoned to tell me and I picked them up. Normally service in shops is appalling so it was refreshing to find such good service and a lady who was so helpful and pleasant. Rita went out of her way to help me and followed it through. I myself am a customer service manager of a large company. Often when I visit shops I am dismayed by the poor service and absolute disinterest from staff so I felt I wanted to put in writing the superb service I received at Golden Days from your employee Rita.