Terms & Conditions

Use of this Website

By accessing and using any part of this web site, the visitor/consumer ("you") agrees with Goldendaysgardencentre.co.uk ("We") to be bound by these terms. If you do not accept these terms, you may not use this web site or access or display any of the information made available to you at this web site.

These terms for the sales of goods governs any contract for sale that Goldendaysgardencentre.co.uk enters into with you. Your statutory rights are not affected.

Eligibility Criteria

To be eligible to purchase products on the web site and lawfully enter into and form contracts on the website under English law you must:

• Be over the age of 18 years.
• Register by providing your real name, phone number, email address, payment details and other requested information.
• Stipulate a delivery address in the United Kingdom unless otherwise agreed with our sales team. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
• Possess a valid credit or debit card.

If further information is required about how you can pay for the goods, please go to the section marked - "Payment and Delivery".

Placing an Order

When an order has been placed using the web site facility you will receive an email confirmation automatically. This will confirm that the order has been received and is about to be processed.

If for any reason the transaction cannot be completed you will be advised at the earliest opportunity. At this stage you will have the right to change or cancel your order. Any payments made or due will be adjusted or refunded as the circumstances dictate. Your order will not be confirmed and there will be no contract between us.

Once price and availability has been checked your order will be despatched following confirmation by email or telephone. This will constitute that a contract has been made between us.

Supply of Goods

Goldendaysgardencentre.co.uk reserves the right to refuse the supply of goods at its discretion. If for any reason that goods may take longer than 30 days to be in your receipt we will notify the customer. If this unusual event arises then you have the choice to either wait for the goods to arrive or request a complete refund.

We will illustrate clearly the period in which any special offers are to start and for which time they must terminate.

Product Images & Measurements

Images on our web site do not show the actual size of items. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14 day money back guarantee.

Description of Goods or Services

The goods are described on the individual product pages. From time to time the design might be altered slightly and although we take every care to ensure that the product image displayed on the web site is correct, there might be slight variations to the end product compared to the site image.

If further information is required for your buying decision, please contact our sales team, who will be happy to give you a full technical specification.

Guarantees & Installation Limits

Manufacturer guarantees are offered for the quality of manufacture and the materials used to manufacture the goods. The guarantee only covers use for which the product was designed. All guarantees are the responsibility of the manufacturer.

Prices Structure

Our price structure is shown on the web site and before checkout is complete, you will be given the opportunity to check price and delivery before confirming the order. All prices are inclusive of VAT which have been charged at the current rate.

Whilst we make every effort to ensure our prices are correct, there may be occasions when we discover that a product has been mis-priced. In such instances the product will be removed from sale and the price corrected. In such circumstances, we would not be able to honour the incorrect price.

Goldendaysgardencentre.co.uk reserve the right to change any advertised prices at any time.

Receiving Your Delivery

It is your responsibility to check the condition of the goods upon delivery before signing for them. The courier is obliged to wait whilst the goods are inspected. If the courier will not wait, please accept and sign as "DAMAGED".

If the packaging appears damaged please state this on the delivery documentation. This will help us to make a claim on your behalf from the courier should the item / items require replacing. If you sign the couriers paperwork to say it has been received in good condition any insurance claims for damage in transit will be void.

All goods must be signed for by an adult aged 18 years or over on delivery.

Out of Stock Items

In the event that the product you requested is out of stock, you will be contacted by email and either offered another product or told when it will be in stock again. It is your decision to either accept the alternative product, await delivery of the product ordered, or cancel the order. Until we receive written (email) confirmation of your decision, your order will be held over.

Faulty Products

In the unlikely event that your products are faulty we would like to apologise for any inconvenience caused. In the first instance you should complete our online returns form, which will notify us of your problems. At the same time we need to see photographic evidence of the fault, before we issue a replacement.

Please email photographs to us as proof of the fault. If you cannot email a photograph the goods must be returned before a replacement can be issued. The goods must be returned in their original packaging with all relevant parts included. If no replacement is required and the fault is confirmed a full refund will be issued via your original payment method.

Missing Parts Timeframe

Statutory Cancellation Rights

Under the Consumer Protection (Distance Selling) Regulations, you have a statutory 'cooling off' right to cancel your order for any item purchased on this web site within 14 business days of receiving your goods for a full refund, including any original delivery charges.

To cancel you can email us, or write to us within 14 days of delivery of your items, quoting your order number. Exceptions to the right to cancel your order relate to products that have been custom made to the consumers specification and/or clearly personalised to a special specification.

Returns Logistics & Cost Responsibility

If you choose to return a product within the 14-day cooling-off period, the return delivery costs will be borne by you, the customer. However, if you are returning the product(s) due to a confirmed structural fault, the return costs will be borne by us, the merchant.

You must take reasonable care of the goods whilst they are in your possession and return the goods (unused and unfitted) by an agreed suitable delivery method. From the date you notify us, we have 30 days to reimburse your funds, though in most cases we process it much sooner.