We very much hope you will be happy with your products, however, we do understand that items sometimes need to be returned.
We've made our returns process clear and easy to follow. If for any reason you are dissatisfied with your product, you must let us know within 14 days after delivery, known as your "cooling off period".
Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts Regulations 2013' and forms part of our Terms and Conditions of Sales. If you have any specific queries regarding our returns policy, please email info@goldendaysgardencentre.co.uk .
To learn more about returns, please select the box that applies to you based on the duration since delivery and the condition of the goods.
Purchased in store
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Unwanted returns can be returned in-store within 30 days of purchase for a full refund, providing they are unopened and in the same condition as they left the shop.
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Faulty products can be returned in-store within 12 months of purchase for a repair or replacement.
14 days or less
A full product refund OR an exchange of equal value is guaranteed for returns unopened and as new.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request a return within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'as new'?
- The goods are unopened
- The goods have not been used
- The goods are unmarked
- The goods are in fully resellable condition
Will I get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased. Premium delivery costs will not be refunded.
If your goods are faulty or develop a fault within the first 14 days, please contact us immediately by using our contact form or sending us an email at info@goldendaysgardencentre.co.uk. In most cases, we will request photographic evidence of the fault.
31 days to 6 months
Goods returned after 30 days but within 6 months can be exchanged or refunded at the original price, provided they are in "as new" condition.
If your product becomes faulty after 14 days but within 6 months of purchase, you are entitled to a repair or replacement. If the item cannot be repaired, a full refund will be issued.
The following applies to all returns:
When returning goods yourself, all goods returned remain your responsibility during transit. We recommend a tracked delivery service.
For non-faulty collections, there is a £15 collection charge or £10 per box for multiple box consignments (Mainland UK only).
Products physically damaged (scratches, wear and tear, or wilful damage) will not be accepted.
Except for inherently faulty goods, return shipping is to be paid by the customer.