Returns Policy
We very much hope you will be happy with your products however we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. If for any reason you are dissatisfied with your product you must let us know within 14 days after delivery which is known as your "cooling off period".
Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sales. If you have any specific queries regarding our returns policy, please email [email protected]
To learn more about returns, please select the box that applies to you based on the duration since delivery and the condition of the goods.
Purchased in store
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Unwanted returns can be returned instore within 30 days of purchase for a full refund providing they are unopened and in the same condition as they left the shop.
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Faulty products can be returned instore within 12 months of purchase for a repair or replacement.
14 days or less
A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request a return within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'as new'?
- The goods are unopened
- The goods have not been used
- The goods are unmarked
- The goods are in fuly resellable condition
What will i get refunded?
- The original full value of the goods returned
Will I get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
- Premium delivery costs will not be refunded
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs
You are entitled to a refund unless there is any reduction in value due to excessive handling. Excessive handling involves anything beyond what might reasonably be allowed in a shop.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 14 days of receipt.
What type of 'handling' will affect my refund value?
- Losing, damaging or defacing packaging
- Using the goods
- Marking or damaging the goods
Will i get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest costs standard delivery for the items you purchased
- Premium deilvery osts will not be refunded
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs.
You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
If, unfortunately, your goods are delivered faulty or develop a fault in the first 14 days after delivery please contact us immediately by using our contact form or sending us an email to [email protected]. In most cases, where possible, we will request photographic evidence of the fault.
If the goods are assessed to be faulty:
You can either have a replacement part or full product where a part will not solve the issue, a credit towards another product or a full refund. If the product needs to be collected, it will be arranged by us with one of our couriers and the cost will be borne by us.
If the goods are assessed not to be faulty:
- You are responsible for any delivery or collection charges incurred should you wish to return the product
30 days or less
A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request a return within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'as new'?
- The goods are unopened
- The goods have not been used
- The goods are unmarked
- The goods are in fuly resellable condition
What will i get refunded?
- The original full value of the goods returned
Will I get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
- Premium delivery costs will not be refunded
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs
We are unable to offer any reimbursement.
You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
If, unfortunately, your goods are delivered faulty or develop a fault in the first 14 days after delivery please contact us immediately by using our contact form or sending us an email to [email protected]. In most cases, where possible, we will request photographic evidence of the fault.
If the goods are assessed to be faulty:
You can either have a replacement part or full product where a part will not solve the issue, a credit towards another product or a full refund. If the product needs to be collected, it will be arranged by us with one of our couriers and the cost will be borne by us.
If the goods are assessed not to be faulty:
- You are responsible for any delivery or collection charges incurred should you wish to return the product
31 days to 6 months
We are unable to offer any reimbursement.
We are unable to offer any reimbursement.
You are entitled to a repair or replacement of similar age and condition of the faulty item.
If, unfortunately, your goods are delivered faulty or develop a fault in the first 14 days after delivery please contact us immediately by using our contact form or sending us an email to [email protected]. In most cases, where possible, we will request photographic evidence of the fault.
If the goods are assessed to be faulty:
You are untitled to a replacement part or product of similar age and condition under our 10-year guarantee or our 1 year electrical product guarantee. PLEASE NOTE: This means the replacement may not be a brand-new product.
If the goods are assessed not to be faulty:
You are responsible for any delivery or collection charges incurred should you wish to return the product
6 months+
We are unable to offer any reimbursement.
We are unable to offer any reimbursement.
We can offer a 10-year guarantee on gardening products and a 1-year guarantee on electrical items. Should your product develop a fault from a manufacturing defect and NOT from general wear and tear, we will repair or replace the damaged part.
If your item should develop a fault within the warranty period, you are entitled to a replacement part or a replacement product should a replacement part not solve the fault. A partial refund may also be issued if mutually agreed to be the more appropriate solution.
Please contact us using our contact form or email us at [email protected] for more information on our warranty and replacement services.
None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.
The following applies to all returns:
1. When returning goods yourself, all goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend a tracked delivery service by a courier of your choice, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Should you request us to arrange the collection with one of our couriers, once the items have been collected by the courier the goods in transit will be our responsibility. Please note for this collection service on goods that are not faulty there is a £15 collection charge or £10 per box for multiple box consignments. This applies only to Mainland UK.
3. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items etc for that product).
4. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
5. All goods must be received within 14 working days of the return being accepted.
6. Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 14 days; return shipping is to be paid by the customer.
For the return of faulty goods, unless mutually agreed otherwise, we will arrange the collection with one of our couriers and the cost will be borne by us.
Returns Policy
We very much hope you will be happy with your products however we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. If for any reason you are dissatisfied with your product you must let us know within 14 days after delivery which is known as your "cooling off period".
Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sales. If you have any specific queries regarding our returns policy, please email [email protected]
To learn more about returns, please select the box that applies to you based on the duration since delivery and the condition of the goods.
Purchased in store
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Unwanted returns can be returned instore within 30 days of purchase for a full refund providing they are unopened and in the same condition as they left the shop.
In order to return a product that you purchased in store, you must keep hold of the receipt as proof of purchase.
Faulty products can be returned instore within 12 months of purchase for a repair or replacement.
14 days or less
A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request a return within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'as new'?
- The goods are unopened
- The goods have not been used
- The goods are unmarked
- The goods are in fuly resellable condition
What will i get refunded?
- The original full value of the goods returned
Will I get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
- Premium delivery costs will not be refunded
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs
You are entitled to a refund unless there is any reduction in value due to excessive handling. Excessive handling involves anything beyond what might reasonably be allowed in a shop.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 14 days of receipt.
What type of 'handling' will affect my refund value?
- Losing, damaging or defacing packaging
- Using the goods
- Marking or damaging the goods
Will i get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest costs standard delivery for the items you purchased
- Premium deilvery osts will not be refunded
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs.
You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
If, unfortunately, your goods are delivered faulty or develop a fault in the first 14 days after delivery please contact us immediately by using our contact form or sending us an email to [email protected]. In most cases, where possible, we will request photographic evidence of the fault.
If the goods are assessed to be faulty:
You can either have a replacement part or full product where a part will not solve the issue, a credit towards another product or a full refund. If the product needs to be collected, it will be arranged by us with one of our couriers and the cost will be borne by us.
If the goods are assessed not to be faulty:
- You are responsible for any delivery or collection charges incurred should you wish to return the product
30 days or less
A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new.
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request a return within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'as new'?
- The goods are unopened
- The goods have not been used
- The goods are unmarked
- The goods are in fuly resellable condition
What will i get refunded?
- The original full value of the goods returned
Will I get any delivery costs refunded?
- We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
- Premium delivery costs will not be refunded
Am I responsible for return delivery costs?
- The cost of returning unwanted goods is your responsibility. Should you request us to arrange collection for unwanted goods with one of our couriers, there is a £15 collection charge or £10 per box for multiple box consignments to cover our costs
We are unable to offer any reimbursement.
You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
If, unfortunately, your goods are delivered faulty or develop a fault in the first 14 days after delivery please contact us immediately by using our contact form or sending us an email to [email protected]. In most cases, where possible, we will request photographic evidence of the fault.
If the goods are assessed to be faulty:
You can either have a replacement part or full product where a part will not solve the issue, a credit towards another product or a full refund. If the product needs to be collected, it will be arranged by us with one of our couriers and the cost will be borne by us.
If the goods are assessed not to be faulty:
- You are responsible for any delivery or collection charges incurred should you wish to return the product
31 days to 6 months
We are unable to offer any reimbursement.
We are unable to offer any reimbursement.
You are entitled to a repair or replacement of similar age and condition of the faulty item.
If, unfortunately, your goods are delivered faulty or develop a fault in the first 14 days after delivery please contact us immediately by using our contact form or sending us an email to [email protected]. In most cases, where possible, we will request photographic evidence of the fault.
If the goods are assessed to be faulty:
You are untitled to a replacement part or product of similar age and condition under our 10-year guarantee or our 1 year electrical product guarantee. PLEASE NOTE: This means the replacement may not be a brand-new product.
If the goods are assessed not to be faulty:
You are responsible for any delivery or collection charges incurred should you wish to return the product
6 months+
We are unable to offer any reimbursement.
We are unable to offer any reimbursement.
We can offer a 10-year guarantee on gardening products and a 1-year guarantee on electrical items. Should your product develop a fault from a manufacturing defect and NOT from general wear and tear, we will repair or replace the damaged part.
If your item should develop a fault within the warranty period, you are entitled to a replacement part or a replacement product should a replacement part not solve the fault. A partial refund may also be issued if mutually agreed to be the more appropriate solution.
Please contact us using our contact form or email us at [email protected] for more information on our warranty and replacement services.
None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.
The following applies to all returns:
1. When returning goods yourself, all goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend a tracked delivery service by a courier of your choice, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Should you request us to arrange the collection with one of our couriers, once the items have been collected by the courier the goods in transit will be our responsibility. Please note for this collection service on goods that are not faulty there is a £15 collection charge or £10 per box for multiple box consignments. This applies only to Mainland UK.
3. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items etc for that product).
4. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
5. All goods must be received within 14 working days of the return being accepted.
6. Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 14 days; return shipping is to be paid by the customer.
For the return of faulty goods, unless mutually agreed otherwise, we will arrange the collection with one of our couriers and the cost will be borne by us.